In this article, you will find help for how to:

• Locate your company name or code
• Switch between products
• Log In with Code by SMS or Email
• Use “Remember me” in Login
• Troubleshoot Issues with Login Error Codes
• Create a New User and Log In

Locate Your Company Name or Code

The first time you log into a new simulation, or when switching between products, you may be asked to enter a company name or company code.

You should have received this code from your company; for example, from your training manager or in communication around the training. 

If you cannot find your company code, try the following the access the training:

• Enter your company’s name
• Enter the training name

If none of these codes works, please contact your training manager.

Switch Between Products

To switch between products or companies, you might need to enter a new company code. In some cases you can click on your portrait (the middle button) at the bottom of the Skills app and click "Switch Product" from there.

To switch between products, please follow these steps:

1. Log out, or close the simulation and restart to get back to the login screen
2. From the login screen, click the double arrow icon in the bottom left corner
3. Enter the new company name or code, then click Continue
4. Select the product you want to play. If you only have one product available, this will automatically load

If you are using Attensi PORTAL, click the top right menu and use the company dropdown menu to add an additional company. Repeat login on first entry.

Log In with Code by SMS or Email

Most training simulations will require you to log in to play, often with two-step verification by entering a code sent by SMS or email. 

For more information about login in general, visit the Guide to Getting Started.

• The SMS message with the code will take the following format: Verification code: [6 digit code]
• The email message with the code will take the following format: [...] Your code for signing in is [6 digit code]

Not getting the SMS code?

If you are not getting the SMS code, please ensure your device has enough storage. Although this is not the most common cause for codes not arriving, it can impact it.

If your device has enough storage, try simply restarting the device; this often fixes it.

It is possible for email login codes to be caught in a spam filter, which delays their arrival. If this appears to be happening, please contact your training manager who can escalate it to Attensi Technical Support.

Use “Remember me” in Login

Using Attensi simulations by default requires users to sign in. This is to authenticate the user, as well as to save all player progress and other settings on their personal player profile.

When you log in with a phone number or email, or with a username and password, you have the option to select "Remember me". This setting will save your login information on the device, so you don't have to enter a new code or password for every login.

Troubleshooting "Remember me"

If you have problems with this setting, please try the following: 

• Make sure that you have selected "Remember me" before you enter the login information
• If you are logging in from a browser, make sure to use the same browser every time (the information is saved in the browser, not on your computer)

Troubleshoot Issues with Login Error Codes

If you are having problems with logging in, you might encounter an error code. 

The following image is an example of an error code from login:

Below, you will find a complete list of all the error codes from the login service, including the cause and some possible solutions. 

If you cannot solve the issue yourself, please take note of the error code (e.g. take a screenshot), and provide this information when contacting Support for assistance.

Some other error codes you might get could be "404" or "403". 

If you are getting error code "404":

• You may have input the wrong company code.
• You may be using invalid login credentials. Double-check your spelling and make sure you have a strong internet connection.
• You can try clearing your browser data. It is different for different browsers but here are instructions on how to do this in Google Chrome.
• Contact your IT or Support if you are still getting this error.

If you are getting error code "403":

• You can try clearing your browser data. It is different for different browsers but here are instructions on how to do this in Google Chrome.
• Try refreshing the page and make sure you have a strong internet connection. Sometimes this error is temporary and can be resolved by trying again.
• Contact your IT or Support if you are still getting this error.

For all other issues within webpages, such as WebGL errors (errors playing in browser): try clearing your browser data. It is different for different browsers but here are instructions on how to do this in Google Chrome.

Create a New User and Log In

Attensi login service has several options for how you can log in to our simulations, depending on your company's configuration. 

One of these setups is to self-register as a new user, and then log in with your preferred method (by email, phone number, or username).

Create a new user

On the login screen, under Don't have an account yet?, click on the button Create new user to start creating your new user. Follow the steps and add the required information. 

 Troubleshoot issue with creating a new user

When you're creating a new user, you might get an error code. See below for an overview of the most common errors and suggestions on how to resolve these. 

If none of these solutions work, or you don't find the error code below, please contact Support for further assistance.