How To Log In

  • Updated

In this article, you will find help for how to:

 

Locate Your Company Name or Code

The first time you log into a new simulation, or when switching between products, you may be asked to enter a company name or company code.

A screenshot of a login page

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You should have received this code from your company; for example, from your training manager or in communication around the training. 

 

If you cannot find your company code, try the following the access the training:

  • Enter your company’s name
  • Enter the training name

If none of these codes works, please contact your training manager.

Switch Between Products

To switch between products or companies, you might need to enter a new company code. In some cases you can click on your portrait (the middle button) at the bottom of the Skills app and click "Switch Product" from there.

To switch between products, please follow these steps:

  1. Log out, or close the simulation and restart to get back to the login screen
  2. From the login screen, click Change company in the top left corner
  3. Enter the new company name or code, then click Continue
  4. Select the product you want to play. If you only have one product available, this will automatically load

If you are using Attensi PORTAL, click the top right menu and use the company dropdown menu to add an additional company. Repeat login on first entry.

Log In with Code by SMS or Email

Most training simulations will require you to log in to play, often with two-step verification by entering a code sent by SMS or email. 

For more information about login in general, visit the Guide to Getting Started.

  • The SMS message with the code will take the following format: Your confirmation code is: [6 digit code]
  • The email message with the code will take the following format: [...] Your code for signing in is [6 digit code]

Not getting the SMS code?

If you are not getting the SMS code, please ensure your device has enough storage. Although this is not the most common cause for codes not arriving, it can impact it.

If your device has enough storage, try simply restarting the device; this often fixes it.

It is possible for email login codes to be caught in a spam filter, which delays their arrival. If this appears to be happening, please contact your training manager who can escalate it to Attensi Technical Support.

Use “Remember me” in Login

Using Attensi simulations by default requires users to sign in. This is to authenticate the user, as well as to save all player progress and other settings on their personal player profile.

When you log in with a phone number or email, or with a username and password, you have the option to select "Remember me". This setting will save your login information on the device, so you don't have to enter a new code or password for every login.

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Troubleshooting "Remember me"

If you have problems with this setting, please try the following: 

  • Make sure that you have selected "Remember me" before you enter the login information
  • If you are logging in from a browser, make sure to use the same browser every time (the information is saved in the browser, not on your computer)

Troubleshoot Issues with Login Error Codes

If you are having problems with logging in, you might encounter an error code

The following image is an example of an error code from login:

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Below, you will find a complete list of all the error codes from the login service, including the cause and some possible solutions. 

If you cannot solve the issue yourself, please take note of the error code (e.g. take a screenshot), and provide this information when contacting Support for assistance.

Error code Description Possible solution
CC-50 You went to the wrong URL and were not redirected to the correct URL, or you entered https://login.attensi.com directly Make sure you logged in through the right URL, e.g. portal.attensi.com/attensi will redirect you to the correct site to login to Attensi
CE-01 An unknown error was sent to the login service from an external source Please contact Support
CE-02 You don't have access to the simulation and therefore cannot log in (access denied) Contact Support to get access to the simulation. Usually, this is due to your user not having access to the "app" in your company's AD-system
WB-42 Not able to find any active content or simulation for the link you entered Make sure you entered the correct URL, if so then please contact Support for further assistance
CB-43 Not able to find any simulations for the company of the link you entered Make sure you entered the correct URL, if so then please contact Support for further assistance
CB-01 (ID/AD) Something went wrong with OpenID or Azure AD integration, usually due to a duplicate user entry Please contact your manager or local IT, as this is likely a problem with your company's user database
CE-59 An error was sent to the login service from an external source, usually from AD or OpenID Please contact your local IT department or Support
CC-41 The URL is missing product information for the simulation and is therefore invalid Please contact your local IT department or Support
CC-51 The re-direct URL is missing information and is therefore invalid Please contact your local IT department or Support
FPP The privacy policy text for the company is missing or has an error Please contact your local IT department or Support
CL-22 You are not able to accept or reject the privacy policy due to an error Please contact your local IT department or Support
TNF There is an error with the configuration of the simulation for the platform Please contact your local IT department or Support

Some other error codes you might get could be "404" or "403". 

If you are getting error code "404":

  • You may have input the wrong company code.
  • You may be using invalid login credentials. Double-check your spelling and make sure you have a strong internet connection.
  • You can try clearing your browser data. It is different for different browsers but here are instructions on how to do this in Google Chrome.
  • Contact your IT or Support if you are still getting this error.

If you are getting error code "403":

  • You can try clearing your browser data. It is different for different browsers but here are instructions on how to do this in Google Chrome.
  • Try refreshing the page and make sure you have a strong internet connection. Sometimes this error is temporary and can be resolved by trying again.
  • Contact your IT or Support if you are still getting this error.

For all other issues within webpages, such as WebGL errors (errors playing in browser): try clearing your browser data. It is different for different browsers but here are instructions on how to do this in Google Chrome.

Create a New User and Log In

Attensi login service has several options for how you can log in to our simulations, depending on your company's configuration. 

One of these setups is to self-register as a new user, and then log in with your preferred method (by email, phone number, or username).

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Create a new user

On the login screen, under Don't have an account yet?, click on the button Create new user to start creating your new user. Follow the steps and add the required information. 

 Troubleshoot issue with creating a new user

When you're creating a new user, you might get an error code. See below for an overview of the most common errors and suggestions on how to resolve these. 

If none of these solutions work, or you don't find the error code below, please contact Support for further assistance. 

Error message Description Possible solutions
E-mail is already taken A user with that email already exists Go back to the login screen, select “log in by email” and log in with your email
The phone number is already registered A user with that phone number already exists Go back to the login screen, select “log in with phone number” and log in with your phone number
The code needs to be a minimum of 6 characters The code you entered is not correct Check your email/phone again for the code and enter the code again
This email is not permitted Only selected email domains are allowed to use for self-registration Try using your company email (e.g. joe@company.com), if you have several emails please try all of them. If none of them work, please contact Support
We are not able to create a new user An unknown error occurred Please try again. If that does not work, please contact Support