Attensi training simulations are available on several platforms, including:
- Modern browsers on the computer.
- Standalone applications, where the simulation is downloaded and played locally using Attensi Launcher.
- Mobile applications for smartphones and tablets.
This article contains help on how to:
Play in Your Browser
There are several ways of starting a simulation in your browser. You should have received information about this from your organization.
How do I know if the simulation can be played in a browser?
If you're accessing the simulation from a landing page or Attensi PORTAL, the links to play within the browser are called "Play in your browser".
Supported browsers
Attensi simulations can be played in all modern browsers, such as Google Chrome, Firefox or Microsoft Edge. 64-bit is required for all browsers, and they should be updated to the latest version.
For more detailed information on what browsers are supported for the specific Attensi simulations or products, please see the "WebGL" section in the minimal technical specifications.
Troubleshooting WebGL issues
Most issues within webpages, such as WebGL errors (errors playing in browser), can be resolved by clearing your browser data. It is different for different browsers but here are instructions on how to do this in Google Chrome.
If you are getting the error "Your browser does not support WebGL" then you will have to enable it. You may need help from your IT in order to do this, but you can try following these instructions for Chrome, which are similar for other browsers:
Enable WebGL (Google Chrome)
- Open Google Chrome.
- Type chrome://settings in the address bar.
- Scroll down and click “Advanced”.
- Ensure that "Use hardware acceleration when available" is enabled.
- Type chrome://flags in the address bar.
- Select "Enable" next to "Webgl 2.0 Compute".
- Click “Relaunch Now”.
You should also check your Display Adapter drivers are not disabled.
- Open your Device Manager (right-click on the Windows button).
- Find "display adapters".
- Make sure they are not disabled.
- Check for automatic updates and make sure the driver is up to date.
If you are unsure how to navigate to Device Manager or are unable to, you may need to contact your IT administrator to have them do this for you.
Play as Installed Application
Attensi Launcher is an add-on used to download, update, and start standalone simulation applications. Read on to learn how to play simulations using Attensi Launcher.
How do I know if the simulation is using Attensi Launcher?
If you're accessing the simulation from a landing page or Attensi PORTAL, the links to play with Attensi Launcher will be called "Play as installed application" or "Play on your computer".
How to install Attensi Launcher
Playing standalone simulations requires the installation of Attensi Launcher. To install Attensi Launcher, you must have administrator rights on your Windows or Mac computer.
For a step-by-step guide on how to install Attensi Launcher, including the installation file for Windows and Mac, go to https://launcher.attensi.com/.
If you're having problems installing Attensi Launcher, please ensure you have administrator privileges.
For company-managed computers
- If Attensi Launcher isn’t installed on your computer already, you need administrator privileges on the computer to install it. Your IT department can usually help with this.
For personal computers
- On your personal PC you should have administrator privileges; please go to https://launcher.attensi.com/ and follow the steps there to install Attensi Launcher.
- If you still have issues, contact the owner of the machine or set your profile to an administrator.
Troubleshoot issues with Attensi Launcher
If you are having problems installing Attensi Launcher or downloading a simulation, read on to learn how to troubleshoot some of the most common issues and possible solutions.
Download is not starting
- Check that you have Attensi Launcher installed. You may need IT privileges such as administrator rights on your computer to install Attensi Launcher.
- Check that Attensi Launcher is not blocked. Make sure Attensi Launcher is not blocked by any security policy or similar programs. Ask your local IT to ensure this is not the case.
- If you are playing on a Windows PC, try re-installing Attensi Launcher. See this article for instructions: Uninstall or remove apps and programs in Windows (microsoft.com).
Download is slow
- Check that you have a stable internet connection. The first time you download the simulation it may take some time, as you are downloading all the files needed to start the simulation. After the first download, it should start much faster, unless the simulation has been updated and needs to download additional files.
Download stopped or was aborted
- Check that you have a stable internet connection, and re-start the download. If you lose internet connection mid-download, you need to cancel the download, ensure that you have a stable internet connection and start again.
- Check that your connection does not have limited speed. Some connections may have limits on bandwidth speed. We recommend using the following connection types:
- PC: Ethernet instead of Wi-Fi when downloading the simulation.
- Mobile: Wi-Fi instead of LTE data when downloading the simulation.
I'm getting an error code; what does it mean?
If you're getting an error code when installing or using Attensi Launcher and are not able to solve the issue yourself, please take note of the error code and provide that information when contacting Support.
| # | Error code | Description | Possible Solution |
| 1 | Code 1 - Module Versions Download |
Attensi Launcher failed to download the Versions file for the game. Likely reason: The game has not been deployed. |
Please contact Support. |
| 2 | Code 2 - Module Versions Deserialization |
Attensi Launcher failed to deserialize the Versions file for the game. Likely reason: The download of the Versions file did not finish. |
Please try again to start the simulation. Make sure you have a stable internet connection. |
| 3 | Code 3 - Module Versions No Standalone |
The game Versions file did not contain any builds. Likely reason: The only build was deleted from the Deployer tool. |
Please contact Support. |
| 4 | Code 4 - Module Zip Download |
Attensi Launcher failed to download the ZIP file containing the game build. Likely reason: File is blocked in firewall, or disk is full. |
Please contact your local IT department to see if some firewall settings are blocking the simulation, or if your computer disk is full. |
| 5 | Code 5 - Delete Existing Module |
Attensi Launcher failed to delete the current installation of the game. Likely reason: The game is running, or a log file is open. |
Try closing all running applications, and folders on your computer and restart the simulation. |
| 6 | Code 6 - Extract Module |
Attensi Launcher failed to extract the downloaded ZIP file. Likely reason: The download did not finish, or something has happened to the folder permissions of the installation directory. |
Please re-install Attensi Launcher, and try again. If that does not solve the problem, please contact your local IT department. |
If you are still having issues, contact your training manager for additional help.
Play on Your Mobile or Tablet
To play on mobile, most training simulations are distributed through the App Store or Google Play. You can find the apps by searching for the app name and downloading them on your phone or tablet.
How to play on mobile
There are several ways of accessing the simulations from Attensi; you should have received information about this from your organization.
Step 1: Download the training
All Attensi Products apps are free to download.
For Attensi SKILLS
For Attensi PROCESS
Attensi PROCESS is usually played on the computer. If your company is using a mobile version of PROCESS, you can use the app to play.
Step 2: Enter your company name or company code
- Start the app on your mobile
- Enter your company name or company code
Step 3: Login with your user
Log in with your user details.
Troubleshoot issues with downloading app
If you are having problems downloading or starting the app, read on to learn how to troubleshoot some of the most common issues and possible solutions.
You cannot download the app:
Check that your device is supported. You can download the app on any Android or iOS device that meets the minimum requirements.
You are not sent to App Store or Google Play:
If you are not forwarded to download the app, you can download it directly. This may happen on some devices. Download the app by searching for the product name, e.g. Attensi SKILLS, in Google Play or App Store, or use the links above.
You have deleted the app:
If you have deleted the app on your iPhone or iPad, follow these steps:
- Go to App Store
- Go to “Purchases”
- Scroll down the list to find the app you are looking for, e.g. Attensi SKILLS
- Click the cloud icon to re-download the app
If you have deleted the app on your Android, follow these steps:
- Go to Google Play Store
- Go to “My apps”
- Scroll down the list to find the app you are looking for, e.g. Attensi SKILLS
- Click the download icon to re-download the app
If you are still having issues, contact your training manager for additional help.
The app is crashing, not starting, or freezing:
- Try restarting your device
- Make sure there is enough storage on your device
- Try reinstalling the application
- Make sure your device meets our minimum recommended specifications.